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RETURN POLICY

RETURN POLICY HONEY PRODUCTS

We stand behind the quality of our honey products and want our customers to be completely satisfied with their purchase. If for any reason you are not satisfied with your purchase, you may return the item(s) within 7 days of receiving the order for a full refund of the purchase price, minus the shipping and handling charges.

To return an item, please email us at mccombees@gmail.com with your order number and the item(s) you wish to return. We will then provide you with instructions on how to return the item(s).

Please note that all honey products must be returned in their original condition and packaging, along with all accessories and documentation. Items that have been opened or used will not be accepted for return.

Refunds will be processed within 5-7 business days after we receive the returned item(s). The refund will be credited back to the original method of payment.

If you received a damaged or defective item, please contact us immediately at mccombees@gmail.com and we will provide you with instructions on how to return the item(s) and process a replacement.

We do not accept returns for final sale items.

It's important to note that honey is a natural product and may crystallize over time, this is not considered as a defect, but rather a natural process that does not affect the quality or taste of the honey.

RETURN POLICY NUCS

Once the Nuc(s) leave my care I cannot guarantee performance or health. Due to many factors that influence colony health including unforeseen complications during transportation or individual beekeeping practices, I do not guarantee my Nucs(s) or provide refunds once the Nucs(s) have left my care. Nucs cannot be exchanged. If I am not able to fulfill your order I will reimburse your deposit.

RETURN POLICY QUEENS, VIRGIN QUEENS & QUEEN CELLS

Once the queen(s), virgin queen(s) and/or queen cell(s) leave my care I cannot guarantee their acceptance into your hive, their performance, or their health. Due to many factors that influence queen(s), virgin queen(s) and/or queen cell(s) health and introduction success, including unforeseen complications during transport or individual beekeeping practices, I do not guarantee my queen(s), virgin queen(s) and/or queen cell(s) or provide refunds once the queen(s), virgin queen(s) and/or queen cell(s) have left my care. If I am not able to fulfill your order I will reimburse your deposit.

CONTACT INFORMATION

Questions about the Return Policy should be sent to mccombees@gmail.com

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